What happens if my item doesn't arrive?

If your item does not arrive, do not confirm delivery. Because of escrow, your payment is still held safely and has not been released to the seller.

First, try contacting the seller — sometimes there is a simple delay. If they do not respond or cannot help, open a dispute from your order page by tapping "Report a Problem".

Choose "I haven't received my item", describe what happened, and submit. Our team reviews disputes within 24–48 hours and may contact both you and the seller.

If the item truly never arrived, your payment is refunded in full.